ESI 60 Business Phone Bedienungsanleitung PDF herunterladen (Seite 2)

Unless indicated by the symbol, items and capacities shown are common to all ESI Communications Servers.

Growth capabilities

87 call-processing ports •

Six voice mail channels; up to 60 hours of message storage •

Support for up to 32 digital stations, up to 12 local IP stations (or •

up to eight remote IP channels), and up to eight analog stations

Up to two tenants •

Up to 100 networked Esi-Link-enabled systems•

Up to eight fully functional analog ports •

Up to 32 60-Key Expansion Consoles •

Three-digit and four-digit ﬂ exible numbering plans •

System maintenance via built-in LAN/WAN connection•

Optional SIP trunking•

Standards-based design

SIP; G.711 and G.726•

compression; 802.11 100-Base-TX Ethernet;

802.3af Power Over Ethernet; UDP; DHCP

QoS: 802.1p prioritization; 802.1q VLAN; DiffServ

•

Call handling

Enhanced Caller ID•

allows one-touch automatic message return with

ESI desktop phones (supports basic Caller ID features on non-ESI

analog phones)

Account codes for greater accountability

•

Intelligent Call Forwarding•

™

sends original caller’s Caller ID

information to off-premises number (requires PRI line)

Caller ID key shows Caller ID

•

for last 25 callers, for one-touch call return

Live call recording of any conversation or personal “voice memo”; allows

•

moving and copying recordings to others’ mailboxes (auto-recording

available with optional VIP family of applications)

Live call screening allows listening to an incoming message, as on a home

•

answering machine; pick up call at any time or let it go to voice mail

Highest-grade voice quality (64 kilobit/second sampling) for voice mail

•

and other voice storage

Call waiting with Caller ID

•

Virtual Answer Key•

™

for recording custom greetings to handle select

callers when they’re in call waiting

Up to 16 conference callers (maximum of 16 per conference)

•

Background announce•

Trunk-to-trunk transfer•

Twinning of each extension with a second number (such as a cell phone) •

so an incoming call rings both phones, making users more reachable

Music/message-on-hold (MOH) port and 12 MOH tracks, three

•

pre-recorded and nine customizable

Dedicated overhead paging interface

•

QuickPage•

™

for paging notiﬁ cation of held calls

Loop keys for easily managing multiple calls simultaneously

•

ESI’s Verbal User Guide

™

Help key on ESI desktop phone provides assistance•

Thousands of prompts for users, administrators, and installers•

Built-in voice mail

Six voice mail channels; up to 60 hours of message storage •

Blue • VOICE MAIL key on ESI desktop phone

Off-premises message delivery (cell phone or pager)

•

Urgent message notiﬁ cation•

Multiple mailbox types, including group, broadcast, informational, •

cascade notiﬁ cation, guest, and Q & A

Can restore each mailbox’s 10 most recently deleted messages

•

Quick Groups•

™

for one-step moving of a voice message to other

user mailboxes

Quick Move

•

™

for saving a message to other user mailboxes during

call recording

Virtual Mailbox Key

•

™

for monitoring of additional mailboxes

Off-premises “reach-me” can let someone forwarded to a voice mailbox

•

still reach the called party at a designated number

AutoPage

•

™

for alerting users over ESI desktop phone speakers (or, if

connected, overhead paging system)

Automated attendant

Six levels, 100 branches; includes off-premises transfer•

Automated trunk-to-trunk transfer•

Automatic call distribution (ACD)

Routes calls within designated departments based on agent availability•

Reporting•

ACD queue prioritization and overﬂ ow routing•

Shared-ofﬁ ce tenanting

Up to two tenants •

Assignment of CO lines•

Each station and ACD department can be assigned to one tenant•

Auto attendant can have different greetings, day/night settings, and •

routing to speciﬁ c locations, just as if each tenant had its own system

Separate operator positions for each tenant, or centralized answering

•

ESI phones

Different models for varying needs•

ESI 60 Business Phone –

in multiple versions: IP (local/remote,

Gigabit Ethernet or 10/100 Ethernet, each with 802.3af Power Over

Ethernet) and digital

ESI 40 Business Phone –

in multiple versions: IP (local/remote,

10/100 Ethernet, with 802.3af Power Over Ethernet) and digital

24-Key Digital Feature Phone –

Cordless Handset II in Digital, (local) IP, and Remote IP versions –

Dedicated feature keys

•

Programmable feature keys•

Headset operation; includes headset jack•

Features speciﬁ c to ESI desktop phones:•

Multi-position tilt; wall-mountable –

Rugged design resists abuse, spills –

Large display and built-in speakerphone –

Volume/scroll keys –

Esi-Dex

•

™

speed-dialing (desktop phones

only)

Three separate numbers lists: Personal Dex, Station Dex, and –

System Dex (using Caller ID

information or direct keypad entries)

Location Dex shows Esi-Link and remote station locations (if applicable) –

Feature Dex for use with programmable feature keys –

Optional ESI Bluetooth Voice Integration

ESI Cellular Management lets you use an ESI phone to manage calls to •

and from a Bluetooth-enabled cell phone

ESI Bluetooth Headset Interface “pairs” your Bluetooth headset to

•

your ESI phone, allowing you to answer, originate, and terminate calls

seamlessly, using the headset

Optional ESI Presence Management

Works with ESI system to help you manage comings and goings into •

your facility and maintain security

Shows who is and isn’t on the premises, avoiding wasted pages

•

Used with optional third-party software•

, can help eliminate payroll

errors and the need for physical time cards

Access data can be archived (with optional ESI Media Management)

•

Optional ESI Media Management

Provides software and hardware to monitor workplace and (with ESI •

Presence Management) help you control access

Lets authorized supervisors perform call recording/monitoring to help

•

improve your employees’ customer service and efﬁ ciency

Allows review of footage captured by standard video cameras

•

throughout your building

Archives system-created video, audio, and data for off-system storage

•

Optional ESI Mobile Messaging

Works with any standard e-mail client application•

User-selectable ability to receive messages (voice mails and •

recordings) as .WAV attachments

Gains additional features when used with optional

• VIP applications

Optional VIP applications for Windows

Each available in standalone and • Outlook

-integrated editons

;

all editions use contacts from Outlook

VIP

• (Visually Integrated Phone) and VIP Professional

On-screen interface for call-handling with all ESI features associated –

with normal desktop phone use, as well as programming phone

Manages voice mail directly from your PC –

Allows archiving voice mail messages to .WAV ﬁ les –

TAPI support (Basic Telephony Service) for use with – Outlook and

other TAPI-compliant software, such as ACT!

and GoldMine

, to

provide outbound dialing, “screen pops,” and more

VIP Professional – adds more detailed interface, auto-recording

one-touch callback, text-messaging, station status, and more

VIP PC Attendant Console

•

All features of – VIP Professional

On-screen management of phone system activity –

Shows up to 200 stations, –

voice mailboxes, and departments at a time,

using same color-coding scheme as physical Expansion Console

Displays “OUT” status for off-premises users when used with –

optional ESI Presence Management

Lets multi-tasking attendant keep eyes on work, yet still handle calls –

VIP ACD Supervisor

•

All features of – VIP Professional

On-screen, real-time department performance –

On-screen agent status –

Built-in management reports –

Ability to create custom reports –

VIP ACD Agent•

All features of – VIP Professional

On-screen agent status –

VIP Softphone

•

Features of – VIP Professional

On-screen access to ESI desktop phone –

Audio via PC –

Virtual Button Window provides single-click, color-coded access to –

30 extensions, mailboxes, departments, and speed-dial numbers

Optional IP-related features

Esi-Link connects up to 100 compatible ESI systems over WAN or the •

Internet, so they work as one large system

Desktop IP phone provides full ESI feature set via IP, either locally

•

or at remote location; uses industry-standard compression to reduce

bandwidth requirements

To learn more about ESI Communications Servers, consult their brochure

or visit www.esi-estech.com/CS.

0450-1148 • Rev. D

Growth capabilities

The ESI-50 architecture allows expansion when required. The Base Cabinet

and optional “piggybacking” Expansion Cabinet are wall-mountable and

require very little space in your phone closet.

Copyright © 2011 ESI (Estech Systems, Inc.). Esi-Dex, Intelligent Call Forwarding, Quick Groups, Quick Move, Quick Call, VIP, VIP Professional, VIP PC Attendant Console, Virtual Answer Key, Virtual Mailbox Key,

AutoPage, QuickPage, and Verbal User Guide are trademarks of ESI. Other trade names mentioned herein are trademarks of their respective owners. ESI products are protected by various U.S. Patents, granted and pending.

Product details and features described herein are subject to change without notice. Some features may not be available at initial release. Equipment rack not included. More information on ESI and its products

is available at www.esi-estech.com.

1. PRI on ESI-50; PRI and T1 on ESI-100, ESI-200, ESI-600, and ESI-1000. 2. To support certain ESI Communications Server features, the entry-level ESI-50L Communications Server must be upgraded to an ESI-50 Communications Server;

for more details about this, please consult your Certiﬁ ed ESI Reseller. 3. G.729 not supported on ESI-50. 4. Caller ID information available if your telephone service provides it. Contact your provider for details.

5. Auto-recording requires VIP Professional-compatible application and optional license. 6. Display has adjustable backlighting. Full-duplex speakerphone included on ESI 60 Business Phone.

7. Not on 24-Key Digital Feature Phone. 8. Sold and supported by Wasp Barcode Technologies (www.waspbarcode.com). 9. Outlook-integrated edition requires Outlook 2000, 2002, 2003, or 2007.

10. Creation of custom reports requires Crystal Reports

™

(Standard Edition or Professional Edition). 11. Certain minimum LAN/WAN bandwidth and data latency requirements apply. 12. ESI document 0450-1052, available

from your ESI Reseller or www.esi-estech.com/brochures.

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